Shipping policy

Shipping Policy

Last updated: 12-Oct-2026

At Mark n Pick, we want your order to reach you safely and on time. This page explains how we ship, how long it takes, and what to do if something goes wrong.

1. Order Processing Time

  • Orders are processed within PROCESSING TIME, 1-2 BUSINESS DAYS after they are placed (and, for online payments, after payment is verified).
  • Business days are Monday to Saturday, excluding public holidays.
  • Orders placed after [CUT-OFF TIME] or on holidays will be processed on the next business day.
  • For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch. Please keep your phone available, as unconfirmed orders may be delayed or cancelled.
  • During sales, festivals, or high-demand periods (e.g. Eid, Black Friday), processing may take, 1-2 additional days.

2. Shipping Methods

We ship through trusted courier partners, including TCS, Leopards, PostEx, Trax. The courier is selected based on your location and the fastest, most reliable option available.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • Major cities  Karachi, Lahore, Islamabad, Rawalpindi): 7-14 BUSINESS DAYS
  • Other cities and towns: 14-21 BUSINESS DAYS
  • Remote areas: 14-21 BUSINESS DAYS

These are estimates, not guarantees. Total time from order to delivery is your processing time plus the delivery time shown above.

Shipping charges are calculated and displayed at checkout before you confirm your order. There are no hidden fees. [OPTIONAL: Any customs duties or taxes on international orders are the customer’s responsibility.]

4. Order Tracking

  • Once your order is dispatched, we will send you a tracking number by [email / SMS / WhatsApp].
  • You can use it to track your parcel on the courier’s website or app: [COURIER TRACKING LINK(S)].
  • Tracking may take 24-48 hours to show updates after dispatch.
  • If you haven’t received tracking details within 6 Business days of placing your order, please contact us at marknpick@gmail.com with your order number.

6. Delivery Issues and Delays

Before delivery:

  • Please make sure your name, full address, and phone number are correct. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
  • The courier will usually call you before delivery. Please keep your phone on and answer calls from unknown numbers.

Delays:
Delivery times may be affected by courier issues, weather, public holidays, strikes, security situations, or other events beyond our control. If your order is running late, contact us and we’ll follow up with the courier for you.

Damaged or tampered parcels:
Please check your parcel when it arrives. If it is visibly damaged or opened, “refuse delivery if possible, and contact us immediately with photos”. For hidden damage, contact us within 3 days of delivery.

Wrong, missing, or defective items:
Contact us within 3 days of delivery at marknpick@gmail.com with your order number and photos. We will make it right with a replacement or refund, as described in our Returns Policy.

Lost parcels:
If your tracking shows no movement for 14 Business days or the parcel is lost, tell us and we will investigate with the courier and resend or refund your order.

Refused or undelivered COD orders:
Repeated refused or unclaimed COD parcels may lead to us requiring advance payment for your future orders.

7. Contact Us

Questions about your delivery? We’re happy to help.

MARK N PICK
Email: marknpick@gmail.com
Phone/WhatsApp: 00923183345901