Refund policy

Return & Exchange Policy

1. Complaint Time: Complaint must be reported within 24 hours of delivery.
2. Required Details: Order/tracking number and product pictures are mandatory.
3. Processing Time: 1 working day for complaint review.
4. Verification: 1–2 days for missing, damaged, or incorrect product cases.
5. Correct Orders: No return or exchange if the correct products are delivered.
6. Our Mistake: Free delivery on replacement orders for verified issues from our side.
7. Returned Parcels: Rs. 300 advance is required for the next order; otherwise, further parcels will not be dispatched.